- (888) 604-5527
- info@strongstepsbh.org
StrongSteps community resource navigation is designed for different needs and circumstances. You do not need to understand every requirement before reaching out.
Behavioral-health, healthcare, benefits, housing, recovery, and social-service systems can be difficult to navigate. People may be asked to contact several organizations, complete different applications, or understand programs they have never heard of before.
StrongSteps Community Resource Navigation provides a starting point. Our team can listen to what someone is looking for, help identify possible resources, and explain where they may want to turn next.
You do not need to know the name of a program or organization before contacting us.
Counseling, therapy, psychiatry, community mental-health programs, peer support, support groups and family support.
Treatment services, recovery programs, peer recovery support, harm-reduction services and family recovery resources.
Housing resources, emergency shelter information, supportive housing, rental assistance and eviction-prevention resources. StrongSteps does not guarantee housing placement, rent assistance, shelter availability, or acceptance into housing programs.
Public, medical, Medicaid, disability, senior and community transportation programs.
Primary care, community health centers, dental and vision services, insurance navigation and prescription-assistance programs.
Where to seek information about Medicaid, Medicare, Social Security, SSI, SSDI, SNAP, HEAP, temporary assistance and utility assistance. StrongSteps does not determine eligibility for government benefits unless specifically authorized through a StrongSteps program.
Employment services, job training, vocational resources, resume support, adult education, GED and career resources.
Youth programs, family-support organizations, parenting resources, school-based supports and mentoring programs.
Independent-living services, advocacy, accessibility resources, veterans healthcare, benefits assistance and peer support.
Community organizations, support groups, mental-health and youth resources, healthcare, family support and advocacy programs.
Food pantries, community meals, clothing, hygiene supplies, household necessities, emergency assistance, SNAP and nutrition resources.
Domestic-violence programs, safety planning, emergency shelter, sexual-assault services, legal aid and benefits advocacy.
Call the StrongSteps office and let us know that you are looking for help finding a resource.
Tell us the general type of support you are seeking, where you live, and whether there are any important deadlines or circumstances.
A StrongSteps team member may review available organizations, public programs, StrongSteps services, and other community options.
When possible, StrongSteps will provide information about programs or organizations that may be relevant.
You, a family member, or an authorized person contacts the outside organization to ask about current eligibility, availability, and next steps. StrongSteps does not control another organization's intake, eligibility, funding, waitlist, or acceptance process.
Individuals, family members, caregivers, providers, and community partners may contact StrongSteps for general community-resource navigation and program information.
Resource availability may differ by county, region, and organization.
Listen to what you are looking for and help identify possible resources.
Explain general program information and provide contact information.
Help you understand where to begin, and connect you with an appropriate StrongSteps program.
Provide general statewide and community-resource guidance, including help for providers identifying possible support pathways.
Eligibility for another organization, acceptance into a program, or waitlist priority.
Immediate appointments, housing placement, financial assistance or benefit approval.
Transportation availability, program funding, or emergency and crisis response.
That a resource exists for every need. StrongSteps will be honest about what we know, what we do not know, and what next steps may be available.
Hospitals, healthcare providers, behavioral-health professionals, schools, care managers, housing providers, and community organizations may contact StrongSteps for general resource-navigation information or to discuss StrongSteps programs. This is not a substitute for emergency discharge planning, crisis intervention, or required care-coordination responsibilities.
Information and referrals for health, human services, housing, food, transportation, and other community needs.
Information about mental-health services and programs in New York State.
Information about substance-use treatment, prevention, recovery, and support.
Information about Social Security, SSI, SSDI, and Representative Payee services.
Crisis support for mental health, suicide-related, emotional, and substance-use concerns.
Community Resource Navigation is not an emergency or crisis-response service.
For mental-health, suicide, substance-use, or emotional crisis support, call or text 988.
For immediate danger or a medical emergency, call 911.
General resource-navigation information may be available to individuals who are not enrolled in another StrongSteps program.
A professional referral may not be required for general resource-navigation inquiries.
You do not need to have everything figured out first. It helps to know the type of resource you need, your county or ZIP code, the age of the person needing support, whether the request is for you or someone else, whether insurance, Medicaid or Social Security benefits apply, who you have already contacted, any deadline, whether there has been a recent hospital discharge, and the best way to reach you. Call with the information you have.
No. Contact the StrongSteps office and tell us what kind of resource you are looking for.
StrongSteps serves a statewide audience and may help identify statewide, regional, or local resources. Availability and the amount of information available may vary by location and need. Not every resource or StrongSteps service is available in every county.
No. Many resources are operated by independent nonprofits, government agencies, healthcare providers, and other organizations.No. Many resources are operated by independent nonprofits, government agencies, healthcare providers, and other organizations.
No. StrongSteps may help identify possible resources but cannot guarantee eligibility, funding, placement, availability, or acceptance.
Yes. Family members, caregivers, friends and support people may request general information. Privacy and consent requirements may affect what StrongSteps can discuss about another person's services. For another adult, we may need their permission first. For a minor, a parent, guardian, or legally authorized person may need to be involved.
Yes. Providers and community organizations may contact StrongSteps for resource information or to discuss StrongSteps programs.
Response times vary based on office hours, staffing, the request, and the information available. Usually, within 24-48 hours
No. Call or text 988 for crisis support and call 911 for immediate danger or a medical emergency.
Contact StrongSteps and tell us what kind of support or resource you are trying to find. Our team can help you explore possible options and next steps.
