- (888) 604-5527
- info@strongstepsbh.org
StrongSteps Behavioral Health Foundation works alongside providers and community organizations across New York State to help individuals connect with behavioral-health services, peer and recovery support, community resources, and social-care assistance. You identify the need. We’ll help determine the appropriate next step.
Start a referral for an individual who may benefit from a StrongSteps program or service. View referral requirements, required information, and submission options.
Review available StrongSteps programs, populations served, general eligibility requirements, and important referral information.
StrongSteps serves communities across New York State. Individual programs may have specific geographic service areas, eligibility requirements, or availability.
Access referral information, program materials, guides, forms, and contact information designed for professionals working with StrongSteps.
Interested in developing a referral relationship, community partnership, or educational collaboration? We'd like to hear from you.
People rarely experience behavioral-health challenges in isolation from everything else happening in their lives. Someone may be navigating recovery, housing, benefits, transportation and family responsibilities all at once.
Our approach is person-centered, trauma-informed, recovery-oriented, strengths-based, peer-informed, and community-focused.
When appropriate, we work alongside providers to help individuals address barriers, build skills, strengthen natural supports, and pursue personally meaningful goals.
Support designed to help individuals strengthen stability, daily functioning, independence, and participation within their communities.
Helping individuals navigate needs, services, providers, resources, and systems when coordination is appropriate to the program.
Helping individuals identify and connect with community resources and social-care supports.
Support for individuals navigating changes between services, settings, life circumstances, or other significant transitions.
Programs, resources, and community initiatives designed around the needs and experiences of youth and young adults where available.
Peer-informed and recovery-oriented support that values lived experience, self-direction, connection, and hope.
Connections and assistance addressing social-care needs that may affect behavioral health, stability, and recovery.
Community Oriented Recovery and Empowerment Services for eligible adults, including PSR, PSR+, Family Support & Training, and Peer Support, where available and authorized.
StrongSteps does not use one universal eligibility standard for every program or service.
Some programs review identified needs and medical necessity.
Some programs serve specific populations. Do not assume every program serves minors.
Some programs accept referrals from a broad range of sources. Others have specific requirements.
Some programs serve specific populations. Do not assume every program serves minors.
Program-specific criteria and current capacity may also apply.
Certain services may require Medicaid or specific coverage. Others may not.
Certain StrongSteps community programs may not require formal clinical eligibility.
Review StrongSteps programs and eligibility information. Not sure which program fits? You can still contact us.
Check the general eligibility requirements and geographic availability for the program.
When appropriate, talk with the individual about StrongSteps, then obtain any authorizations required to share information.
Use the designated StrongSteps referral process for the program.
Our team reviews the information, may contact you or the individual for more, and determines the appropriate next step based on program requirements and capacity.
Needs help developing recovery-related skills, could benefit from peer support, or needs assistance navigating community resources.
Is working toward greater independence, wants support around education or employment, or is experiencing housing instability.
Is navigating a major transition, could benefit from family or natural-support involvement, or is having difficulty navigating multiple systems.
Emergency medical treatment, emergency psychiatric intervention, inpatient hospitalization, or immediate crisis intervention.
A service StrongSteps does not provide, or a level of care beyond the scope of the applicable program.
StrongSteps should not be used as a substitute for emergency or crisis services. If you're uncertain whether a referral is appropriate, contact us.
Do not use routine referral forms, general email, voicemail, or website contact forms when someone requires immediate emergency intervention. Routine referrals can be submitted after immediate safety needs have been addressed.
Call or text 988 any time, day or night.
Call 911 if someone is in immediate danger.
Call (888) 604-5527 with questions about programs, eligibility, referral requirements, service areas, documentation, or partnerships.
We would rather help clarify the process than receive a referral for the wrong program.
520 Columbia Drive, Suite 208, Johnson City, NY 13790. Please call before visiting.
Follow the referral-status instructions for the applicable program or call 844-239-3280. Privacy requirements may limit what can be shared.
Referral-source requirements depend on the specific program. Some programs accept referrals from a broad range of professionals, organizations, individuals, or families, while others have specific requirements. Review the applicable program before submitting.
StrongSteps serves communities across New York State. However, individual programs may have specific geographic service areas. Check the Service Areas page before referring.
No. A referral does not guarantee eligibility, authorization, enrollment, funding, or immediate availability.
Yes. Providers can call (888) 604-5527 for assistance determining an appropriate starting point.
It depends on the program. Certain services may require Medicaid or other specific coverage, while community programs may have different requirements.
StrongSteps may provide housing-related navigation, resource connection, or other assistance depending on the available program. We cannot guarantee housing placement, rental assistance, or financial assistance.
Our program structure includes peer and recovery support services where available and appropriate. Check the applicable program for eligibility and availability.
When appropriate, authorized, and permitted by the applicable program, StrongSteps may coordinate with other providers involved in an individual's care or support.
When possible and appropriate, StrongSteps may help identify other community resources or possible next steps. We cannot guarantee another provider's availability or acceptance.
Follow the referral-status instructions for the applicable program or contact StrongSteps at (888) 604-5527. Authorization and privacy requirements may limit the information that can be shared.
You know the individuals and communities you serve. We know that navigating behavioral-health and social-care systems can be complicated. Whether you're ready to submit a referral, checking eligibility, planning a transition, or interested in a larger partnership — start here.
