- (888) 604-5527
- info@strongstepsbh.org
StrongSteps programs are designed for different needs and circumstances. You do not need to understand every requirement before reaching out.
The information on this page provides general guidance. Final eligibility may require a conversation with StrongSteps, review of documentation, confirmation of coverage or funding, an assessment, a referral, and review of current program capacity.
Meeting general eligibility requirements does not automatically guarantee enrollment or immediate access to services.
You do not need to determine your own eligibility before contacting StrongSteps.
Helping individuals and families identify, understand, and connect with community resources, programs, and services. Age varies by the resource requested, and general navigation may not require insurance.
Person-centered support focused on recovery, stability, community connection, resource navigation, and personally meaningful goals.
Community Oriented Recovery and Empowerment Services: community-based behavioral-health support built around recovery, independence, and community participation. Adult age requirements and qualifying coverage apply.
Support for eligible Social Security and SSI beneficiaries who need assistance managing benefit payments and essential living expenses. Program fee: [XX].
Some programs may serve adults, young adults, or other defined age groups. Each program page lists its exact age range.
Availability may depend on the county, ZIP code, region, office location, or approved service area.
A program has to be a good fit for the person's current needs, goals, and circumstances.
Some programs allow direct contact or self-referral. Others accept referrals from a family member, provider, hospital, health plan, or Social Security.
Eligibility may depend on Medicaid, managed care, insurance, grants, government benefits, contracts, or program-specific funding.
We may ask for identification, proof of residence, coverage or benefit information, referral forms, consent forms, or a release of information.
A person may meet the general requirements while a program has limited openings or a waitlist. We'll always explain the next step.
When someone's dealing with more than one system at once (behavioral health, housing, benefits) and it's hard to know where to start, this program is built for exactly that. We help sort through the options and point toward what actually applies to them.
After a referral comes in, our navigators reach out to understand the person's specific situation before pointing them anywhere. It's not a generic resource list, it's tailored to what they're actually facing.
A referral form is the fastest way to start. Let us know what the person is navigating, whether that's housing, benefits, healthcare, or several at once, and we'll take it from there.
When someone needs steady, day to day support from someone who's been through similar experiences, this program is built around that connection. It's not crisis response or clinical treatment, it's practical help with routines, stability, and staying connected to resources.
Our peer support team reaches out after a referral comes in to talk with the person directly and see if this kind of ongoing, relationship based support is the right fit for them.
Submit a referral and note that you think peer support or community stabilization fits. If you're not sure it's the right level of support, get in touch first and we can talk it through.
Anyone who needs health coverage or isn’t sure what they qualify for. That includes people who’ve lost coverage, had a change in income, job or family, or are trying to make sense of Medicaid, Child Health Plus or the Essential Plan. It’s free, and you don’t need to be a StrongSteps client.
No referral needed. People can reach out on their own, and providers or family members are welcome to pass along our number. A Navigator sits down with the person one on one, walks through their options in plain language and helps them enroll through NY State of Health.
Call (888) 604-5527 to set up an appointment. Bring ID, proof of income and any current insurance information if you have it, but if something’s missing, come anyway and we’ll start with what you have.
You reach out, or a provider submits a referral. Eligibility means someone may meet the general requirements for a program.
We look at age, location, need, referral requirements, and program criteria.
Some programs need referral forms, records, consent, or a service-need review before a decision.
We confirm Medicaid, insurance, grant, or other funding requirements when they apply.
You'll get either enrollment steps or a clear next-step recommendation. Requirements and review processes vary by program.
You may know what kind of support you need without knowing the name of the program. Tell StrongSteps what you are looking for, and we can help you explore possible options.
StrongSteps programs may serve different counties and geographic areas. A program available in one county may not be available in another.
No. Tell us what's going on and we'll help you figure out which programs might fit.
Each program has its own rules about age, where you live, what kind of support is needed, and how it's funded. Some also need a referral or certain coverage.
Usually not. Community Resource Navigation doesn't require insurance, and if you don't have coverage, our Health Insurance Navigation program can help you get it for free. We'll tell you what applies to any program when you call.
We may still be able to share information and point you to resources closer to you. View Service Areas
We'll do our best to point you toward another program or community resource that might help.
Not always. Some programs have limited space. If a program is full, we'll explain your options and what to expect.
Tell StrongSteps what kind of support you are looking for. We can help you understand available programs, general requirements, and possible next steps.
