- (888) 604-5527
- info@strongstepsbh.org
Whether you’re looking for support, helping someone you love, or finding a way to get involved, you probably have a few questions. Here are the ones we hear most. If you don’t see yours, just give us a call. We’re happy to help.
Please don't wait to find an answer here.
Call or text 988 any time, day or night, to reach trained crisis counselors.
If there is an immediate threat to life or safety, call 911.
Call us at (888) 604-5527. Tell us a little about what you're looking for, and our team will help you figure out the right next step. You don't need to know the name of a program before you call.
That's completely okay. Most people don't. You don't need to understand every program name or eligibility requirement. Just tell us what's going on and we'll help sort it out with you.
Not through the contact form. To begin services, please call us. Our team will walk you through the right intake or registration process.
StrongSteps offers behavioral health programs and services, community initiatives, education and outreach, and free health insurance enrollment help through our Navigator Program. Give us a call and we'll help you find what fits.
Our main office is at 520 Colombia Drive, Suite 208, Johnson City, New York 13790, and we have offices across New York State.
We serve communities across New York. Availability of individual programs can vary based on eligibility, location and funding, so it's always best to call first.
We recommend calling before you visit so our team can point you to the right location and next step.
Monday through Friday, 8:00 AM to 6:00 PM.
We do accept insurance, and Medicaid. If you don't have insurance, our Navigator Program can help you find out what coverage you may qualify for, at no cost.
Let our team know about any language, communication or accessibility needs when you call, and we'll work to find the right options for you.
We'll still help. Not everyone who calls needs a StrongSteps program. Sometimes the best next step is another organization, and we're glad to help point you there. You can also browse our Community Resources page.
Yes. If you receive services from StrongSteps, your health information is protected by federal and state privacy laws, including HIPAA. You can request our Notice of Privacy Practices from your care team or by calling us.
Please don't send Social Security numbers, credit or debit card information, banking details, passwords, or medical or behavioral health information through our online forms or by email. If your question involves services or personal details, please call us instead.
No. We never sell, rent or trade your personal information. You can read more in our Privacy Policy.
Only if you choose to share that. Stories are only published with permission, and you decide whether to use your name. At events and presentations, nobody will ever ask about your health history.
Yes. Families, friends and caregivers are welcome to call and ask questions. We can talk through what support might look like and how to help your loved one take the next step.
Privacy laws limit what we can share about someone's care without their written permission. We know that can be frustrating when you're worried about someone. Our team is happy to explain how consent works and what we can talk about with you.
Staying connected, listening without judgment, and letting them know help is available all make a real difference. Give us a call and we can talk through ideas and resources, including support for you as a caregiver.
Healthcare, behavioral health, school and community providers can visit our Make a Referral page or call us at (888) 604-5527 for help.
Name, Professional title, Organization, Phone, Email, Relationship to the individual
Legal name, Preferred name, Date of birth, Pronouns (optional), Address, City, County, ZIP, Phone, Email, Preferred contact method, Preferred language
Our Provider Resources page has more on programs, eligibility and service areas.
Yes. Our Navigators offer free, one on one help finding and enrolling in coverage through NY State of Health, including Medicaid, Child Health Plus and the Essential Plan. Call to make an appointment.
No. It's always free, and Navigators don't work for insurance companies, so there's never a sales pitch.
No. Anyone looking for health insurance can make an appointment.
Check the "What to Bring" list on our Navigator Program page. And if you're missing something, come anyway. Your Navigator can get started with what you have.
StrongSteps is a 501(c)(3) nonprofit, so gifts are tax deductible as allowed by law. You'll receive a receipt for your records.
EIN: 41-3806150
Yes. Online gifts are processed by a secure payment provider, GiveButter. StrongSteps never sees or stores your full card or bank account number.
Yes. Let us know when you give, and we'll make sure your gift goes to the program or initiative you choose. Otherwise, it goes where the need is greatest.
Yes. You can dedicate your gift when you donate
Many employers do. Check with your HR team or giving program, and let us know if you need any information from us to complete the match.
Yes. Make it out to StrongSteps Behavioral Health and mail it to 520 Colombia Drive, Suite 208, Johnson City, New York 13790.
Visit our Partner With Us page to see the ways businesses, nonprofits, faith communities and schools can get involved, and send us a note to start the conversation.
Not at all. Some of our most meaningful partners are small local businesses and community groups.
Holiday for Hope is our seasonal giving campaign that helps local families receive gifts they've asked for. You can pick up a tag at a giving tree, sponsor a family, or host a giving tree at your business.
A free day of connection, resources and fun that brings neighbors, local organizations and businesses together. Everyone is welcome, and organizations can apply to host a table, activity or vendor booth.
Yes. Visit our Request a Presentation page to tell us about your group and the topics you're interested in.
Yes, we'd love that. Reach out through our Host a Fundraiser page or give us a call, and we'll help you plan.
Current openings are posted on our official careers portal. Please apply there when directed.
Visit our Volunteer page to explore opportunities with community programs, events and special projects.
Use the Board Service option on our Contact page, or mention it in the contact form, and our team will follow up with next steps.
That's what we're here for. Reach out any time, and we'll help you find the answer or the right next step.
Phone: (888) 604-5527
Email: info@strongstepsbh.org
Office hours: Monday through Friday, 8:00 AM to 6:00 PM
