- (888) 604-5527
- info@strongstepsbh.org
If you or someone you know is experiencing a mental health, suicide, substance-use, or emotional crisis, you can connect with trained crisis support. The 988 Suicide & Crisis Lifeline is free and confidential, 24 hours a day, 7 days a week.
Help is available. You do not have to know exactly what kind of help you need before reaching out.
Call or text 988 to connect with the 988 Suicide & Crisis Lifeline. Available 24 hours a day, 7 days a week. You can also chat with 988 online.
Call 911 when there is immediate danger, a life-threatening medical emergency, or an urgent situation requiring emergency response.
StrongSteps can help you explore programs and ongoing support. StrongSteps office contact methods are not emergency or crisis-response services.
988 provides crisis support for people experiencing mental health distress, suicide-related concerns, substance-use concerns, or emotional distress. You can call 988, text 988, or use the official 988 online chat service.
988 is for more than suicide-related crises. People reach out when they feel overwhelmed, are having a hard time coping, feel unsafe, are worried about a loved one, or simply do not know where else to turn.
You do not need to decide whether your situation is "serious enough" before reaching out.
You do not need to decide whether your situation is "serious enough" before reaching out.
That may include a life-threatening medical emergency, someone who is seriously injured, an immediate threat to someone's safety, or a situation needing immediate emergency medical assistance.
If you are unsure whether you need emergency medical assistance, contact emergency services.
New Yorkers can access crisis and behavioral-health resources through statewide and local systems.
Call or text 988, 24 hours a day, 7 days a week, for mental health, suicide, substance-use, and emotional crisis support.
Information about mental health services, programs, and resources throughout New York State.
Information and resources for substance-use treatment, prevention, recovery, and support throughout New York.
Call 211 to find health and human-service resources in your community.
Contact 988 using the method that works best for you.
You will be connected with trained crisis support.
You can explain what you are experiencing, or why you are concerned about someone else.
The crisis counselor can offer support and help identify appropriate next steps based on the situation.
You do not have to be the person experiencing the crisis. Call or text 988 for guidance and support. If you believe someone is in immediate danger or having a medical emergency, call 911.
Watching someone experience a behavioral-health crisis can be overwhelming. You can reach out for crisis guidance too, and contact StrongSteps afterward about ongoing support.
Parents, guardians, caregivers, and young people can all contact 988. A caregiver can reach out when they are concerned about a young person's mental health or safety.
For a substance-use-related crisis, call or text 988. For a medical emergency, call 911. New York State addiction-treatment and recovery resources are also available.
Hospitals, providers, schools, care managers, and community organizations can refer individuals to StrongSteps for ongoing programs. Referrals are not a substitute for emergency or crisis intervention.
Getting through an immediate crisis can be only one part of the journey. People may still need support, resources, connection, and help navigating what comes next.
Coming home after a hospital or crisis stay can also bring questions about services, recovery, and everyday life. StrongSteps can help you explore what comes next when you are ready.
StrongSteps provides behavioral health, peer, community, and resource-navigation programs. Our office phone lines, email, website forms, and social-media accounts are not emergency or crisis-response services and may not be reviewed right away.
For a mental health, suicide, substance-use, or emotional crisis, call or text 988. For immediate danger or a medical emergency, call 911.
StrongSteps can help you explore ongoing services and support once immediate crisis needs have been addressed.
No. You can reach out to 988 if you feel overwhelmed, are struggling to cope, are worried about substance use, or are concerned about someone else. You don't have to decide if it's "serious enough."
Yes. You can call 988, text 988, or chat online at 988lifeline.org, any time, day or night.
Yes. 988 is free and available 24 hours a day, 7 days a week.
Call 911 if someone is in immediate danger, is seriously hurt, or needs emergency medical help. If you're not sure, call 911.
Yes. You can reach out if you're worried about a family member, friend, coworker or young person. A crisis counselor can help you think through what to do next.
StrongSteps phone lines, email, website forms and social media are not crisis services and may not be checked right away. Please use 988 or 911 in a crisis. Once you're safe, we can help you explore ongoing support.
Getting through the moment is one step. When you're ready, StrongSteps can help with what comes next, like peer support, community resources or other programs. Call us at (888) 604-5527 or visit Request Support.
If you are experiencing a mental health, suicide, substance-use, or emotional crisis, call or text 988. Call 911 for immediate danger. Looking for ongoing support instead? StrongSteps can help you explore what comes next.
