- (888) 604-5527
- info@strongstepsbh.org
Whether you are seeking support for yourself, helping someone else, or making a professional referral, StrongSteps will help you understand what information is needed and what may happen next.
You can begin by completing a New Client Registration form, contacting StrongSteps directly, or asking an eligible provider to submit a referral.
We'll ask for enough information to understand the request and identify possible programs. You do not need to know the name of a StrongSteps program before reaching out.
A member of our team reviews what you shared to determine what program, staff member, or next step may be most appropriate.
We may contact you, a caregiver, or the referral source by phone, secure email, or secure message to ask questions and discuss next steps.
Each program may have different requirements. We'll explain which criteria apply and whether more documents, assessments, or referrals are needed.
The exact process may vary depending on the program, referral requirements, location, funding, and individual needs. We'll tell you where things stand.
We'll explain the intake, enrollment, scheduling, consent, and documentation steps required before services begin.
We may ask for records, referral documentation, insurance details, consent forms, or other information before a final decision.
If a program has limited availability, we'll explain whether a waitlist is available, what to expect, and what other resources may help in the meantime.
If we do not offer the right program or do not serve your location, we'll share community or statewide resources whenever possible.
This program may not be the right match based on its current eligibility requirements. We'll point you toward other options when we know of one.
Best for individuals, parents, guardians, or caregivers beginning a general request for support. Your information is reviewed and routed to the right team for follow-up.
Best for hospitals, providers, schools, care managers, discharge planners, and other approved referral sources. Program-specific information and documentation may be required.
Best if you have questions, are unsure which program may fit, or need help understanding how to begin. It is okay not to have every answer.
Full legal name, preferred name, date of birth, phone, email, address or ZIP code, preferred language, and preferred contact method.
Current concerns or needs, current providers, and any recent transition or hospital discharge.
Anything about housing, food, transportation, or accommodations that would help us understand the request.
Insurance or Medicaid information if applicable, referral source, program documentation, and a release of information when required.
Guardianship or custody information when applicable, contact information for the child or young adult, school or provider information, and consent documentation.
You'll see on-screen confirmation that your registration was submitted successfully.
A StrongSteps team member reviews the information and determines the appropriate follow-up. Submitting a form does not guarantee eligibility or enrollment.
We contact the person named in the registration using their preferred method whenever possible. Response times may vary based on staffing, program requirements, urgency, and the information provided.
We collect only the information needed to review your request, talk with you about possible services, and complete required intake or referral steps.
Only provide sensitive or protected information through an approved secure form. Do not send medical records through a general email address unless we have confirmed the method is secure.
View Our Privacy Policy
Family members, caregivers, providers, and community members may contact us for general information or help beginning a request.
Privacy, age, guardianship, and consent requirements may affect what we can discuss or complete on another person's behalf. For a minor, a parent or guardian may need to give consent. For a client or patient, a provider may need a release of information.
StrongSteps registration and referral forms are not monitored as emergency services.
If there is an immediate danger, medical emergency, or threat to someone's safety, call 911 or go to the nearest emergency department.
For mental health, substance-use, or suicide-related crisis support, call or text 988.
It depends on the program. Some programs may allow self-registration, while others may require a referral from a provider or another approved source.
No. You can describe the support you are looking for, and StrongSteps can help identify possible options.
No. Registration allows StrongSteps to review the request. Eligibility, documentation, funding, location, program requirements, and availability may affect enrollment.
Timeframes vary by program, staffing, urgency, referral completeness, documentation, and availability. StrongSteps will make reasonable efforts to respond as soon as possible.
A family member may help begin the process, but privacy and consent requirements may affect what can be completed without your participation.
Cost, insurance, and funding requirements vary by program. Some services may be covered through Medicaid, insurance, grants, or contracts. Other programs may be offered without direct cost to the participant.
Insurance requirements vary. Some programs may use other funding sources or may not require insurance. Contact StrongSteps for program-specific information.
StrongSteps may provide general information or community-resource options, but direct services may be limited by location.
StrongSteps will explain whether a waitlist is available and provide other resource options when possible.
StrongSteps may suggest another program or community resource when one is known and appropriate.
No. Please don't send medical records, Social Security numbers or other sensitive information through the website or email. If we need documents, we'll tell you the safe way to share them.
You can request language or ASL interpretation, large print, screen-reader-accessible documents, a preferred contact method, or help completing registration. Contact StrongSteps and tell us what you need.
If you need to provide an update, correct contact information, or ask about the status of your request, contact StrongSteps using the intake or referral contact information.
Contact us if contact information, location, insurance, support needs, hospital status, housing, or safety concerns change. Do not use a registration update form for emergencies.
Call 911 for immediate danger or a medical emergency. Call or text 988 for mental health, substance-use, or suicide-related crisis support.
View Crisis Resources
Begin a registration, explore support options, or contact StrongSteps if you are unsure which path is right for you. Reaching out is the first step. StrongSteps will help explain what comes after that.
